What is Mercury Product Protection and what does it cover? Mercury Product Protection is a factory-backed extended service contract for Mercury and MerCruiser engines covering a wide variety of parts and systems, not to mention labor.
When does the Mercury Product Protection Plan have to be purchased? Is the Plan renewable? The Plan must be purchased within twelve (12) months or less from the original date of registration (sale date), as recorded by us from the information submitted by the selling dealer. The standard purchase period for Mercury Product Protection is within the first twelve (12) months of the factory warranty. Contracts purchased within the second or third year of factory warranty (where applicable) will be charged a surcharge per year. MotorGuide products coverage must be purchased within the first twelve (12) months. Second owners are also eligible to purchase the Plan.
Who will work on my engine if I have a problem? The contract is between you and Mercury Marine, so you can make a claim at any of more than 5,000 Authorized Mercury dealers in the United States or Canada. There a qualified Mercury service technician will assess the problem and process the claim through Mercury Product Protection. MotorGuide Trolling Motors need to be delivered to an Authorized MotorGuide Servicing Dealer. You are obligated to pay for all related transportation charges, shipping charges, and travel time to and from the service facility and for Service and/or parts not covered by the Contract.
Can a Mercury Product Protection Plan be transferred? Yes, Mercury Product Protection can be transferred to the subsequent owner by completing a Request for Transfer form, submitting a $50.00 fee (per engine), and a copy of the bill of sale (showing date of purchase and engine serial number). This transaction must be completed within 30 business days of the transfer of ownership. The Request for Transfer form can be obtained from any Authorized Mercury Dealer or Contact Mercury Product Protection.
Can a Mercury Product Protection Plan be cancelled? The Plan can only be cancelled within the first 30 days of purchasing the Plan, (20 days in Alabama, South Carolina, and Washington). Only residents of the states of Florida, Nevada, and Oklahoma can cancel at anytime.
Is there a third party involved with this plan? No. Mercury Product Protection is a factory-backed extended service contract. With Mercury Product Protection there are no claims adjustors or inspections to deal with. In fact, the claims process is exactly the same as the standard factory warranty.
